NBME Free 120 "Thank you for waiting. How can I help you today?" (NBME Answers)

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Retired NBME Free 120 Answers

free120/Block 3/Question#2 (reveal difficulty score)
A 26-year-old woman comes to a busy ...
"Thank you for waiting. How can I help you today?" 🔍 / 📺 / 🌳 / 📖
tags: ethics repeat

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submitted by ∗freemanpeng(7)

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FA2021 p276 "Thank the patient for being patient and apologize for any inconvenience. Stay away from efforts to explain the delay." So it's another ugly FA-copying Qs

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submitted by ∗hello(429)

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This is the least offensive response.

Choice D is incorrect is because although true EDs triage based on severity, telling the patient (especially since she's angry) this could offend her by suggesting their reason for the ED visit is considered "not important".

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chaosawaits Maybe I'm reading into it too much but I thought a doctor who apologizes, then says "thank you for waiting. How can I help you today" comes off strongly dismissive of my concerns. I actually preferred the doctor who says "Our wait time has nothing to do with insurance" because that doctor at least attempts to reassure me that my concerns are unfounded. I prefer the direct doctor who addresses the issue before moving on rather than the polite doctor who doesn't actually say anything of importance. +4

cintia05 @chaosawaits Me too!!! I would hate to hear "thank you for waiting", it would let me more upset +

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